On the new page, select "Console" and a live, real-time view of the logs will appear.ģ. When the device appears on the screen, right click on it and select "Get Info"Ģ. Open the program and connect the iOS device to the computer (iTunes tethering may not be restricted). Make note of the date and time stamps when grabbing the logs.ġ. You also need any relevant cords for the devices that you want to configure since Configurator requires most devices to be physically connected (though some, like the Apple TV 4K, can connect wirelessly).
Make sure that the issue is replicated while the device is tethered and the logs are showing live. In order to use Apple Configurator 2, you need a Mac running on macOS 10.14 or later. Warning: Preparing devices may take a few minutes.
Control-click the devices, and then click Apply and select the Blueprints you want to apply to the devices. Select the devices you want to enroll in Jamf School. *Important* To accurately gain visibility to any issue, we need to get the most accurate information possible. In Apple Configurator 2, connect one or more devices to the computer with Apple Configurator 2 installed. Both are free programs on the OS X app store. Xcode has been used for this purpose for a long time, but AC2 is easier to navigate, more intuitive for new users, and takes up less hard drive space. To explore the Apple Configurator User Guide, click Table of Contents at the top of the.
Using apple configurator 2 how to#
How to prepare iPhone, iPad, iPod touch, or Apple TV using automated enrollment. The user simply turns on the device and has it automatically configured for them. Once you have clicked on Devices, there will be a drop-down menu below where must then select Add new school device. You can follow this tutorial on how to use Step 2 Upload the IPA file of the.
Using apple configurator 2 for mac os x#
There are two programs for Mac OS X that can gather this information (If you do not have access to a Mac OS X device, an Apple Retailer or Apple Authorized Service Provider may be able to help get the logs).Īpple Configurator 2 and Xcode can both pull device logs. Learn how to automatically enroll iPhone, iPad, iPod touch, or Apple TV in your MDM solution. The following guide will show you how to enroll your devices using Apple Configurator 2: Once logged into your Mobile Guardian Dashboard, on the Left-hand side panel select Devices. Sometimes when troubleshooting iOS devices, the MaaS360 application logs do not reveal enough information and there is a need for device level logs.
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